Patient Service Representative

Patient Service Representative 1

St. Charles Health System

Location : Prineville, Oregon

Pay Range : $20.88 - $27.14 hourly, varies on experience

Reports To Position : Clinic Supervisor / Manager

Department : St. Charles Medical Group

Date Last Reviewed : January 2025

Our Vision : Creating Americas healthiest community, together

Our Mission : In the spirit of love and compassion, better health, better care, better value

Our Values : Accountability, Caring and Teamwork

Departmental Summary : The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.

Position Overview : The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.

This position does not directly manage any other caregivers.

Essential Functions and Duties :

Patient Scheduling :

• Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.
• Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.

Pre-Arrival and Financial Clearance :

Patient Registration :

Clinic Daily Operations :

Customer Service :

Education :

Required : High school diploma or GED.

Preferred : N / A

Licensure / Certification / Registration :

Required : Ability to travel to business functions / trainings / meetings and all St. Charles Health System worksites.

Preferred : N / A

Experience : Required : N / A

Preferred : One year of clerical support in a healthcare setting or related experience. Basic medical terminology.

Personal Protective Equipment :

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Additional Position Information :

Communication / Interpersonal : Ability to work as part of a Care Team with providers and clinical staff.

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers / clients / potential employees.

Strong team working and collaborative skills.

Organizational : Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Mathematical Skills : Performs basic math (add, subtract, multiply and divide) calculations.

Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).

Language Skills : Read, write, speak, and understand English.

Computer : Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.

Physical Requirements :

Continually (75% or more) : Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%) : Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%) : Bending, climbing stairs, reaching overhead, carrying / pushing or pulling 1-10 pounds, grasping / squeezing.

Rarely (10%) : Stooping / kneeling / crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%) : Climbing ladder / step-stool, lifting / carrying / pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors :

Never (0%) : Heat, cold, wet / slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category :

No Risk for Exposure to BBP

Schedule Weekly Hours : 40

Caregiver Type : Regular

Shift : Variable