Senior Supervisor (4925)

Senior Supervisor

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Senior Supervisor to join our team in Lee's Summit, MO.

Position Responsibilities :

• The Senior Supervisor(s) / Manager(s) shall work onsite at the requested office location at USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and be responsible for particular task areas.
• Capable of fulfilling the role of Operations / Site / Production Manager in their absence.
• This position requires demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction; experience with developing and implementing operational procedures and policies; and analyzing training needs / requirements. The Ops / Site / Prod Manager shall :
• Excellent interpersonal communication and organizing skills to coordinate project activities with contractor and Government representatives.
• Able to conduct fact finding for special projects and / or to respond timely to Government inquiries.
• Able to present oral briefings to USCIS management officials.
• Excellent writing skills to prepare SOPs and revisions.
• Proactive in informing the Government of significant issues, and be able to respond and take corrective action to issues brought to the PM by COR.
• Proactive in identifying and recommending new approaches to improve quality, cost, and process inefficiencies.
• Respond to NRC meeting requests within allotted 2-hour time period.
• Develop complex statistical analysis, cost estimates, and analytical reports.
• Assists with SOPs and revisions.
• Analyze training needs / requirements.

Position Requirements :

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.