Team Lead I - Insurance

Commercial Real Estate Insurance Specialist

Location : Overland Park, KS

Under the direction of the insurance supervisor, the person in this position is responsible for servicing and managing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors. Under limited supervision, this individual will perform a wide variety of highly complex tasks or functions which are at times exceptions to standard procedures or guidelines and require additional research for resolution or completion. This position requires a broad and deep understanding of commercial insurance practices and procedures and the ability to exercise independent judgment to resolve problems. This person is a leader and provides assistance to team members.

Essential Job Functions

• Manage and service portfolios that are very complex and / or unique in their structure and servicing requirements
• Assist Insurance Supervisor in monitoring insurance policy reviews and reviewing status reports and follow-up to ensure that reviews are completed timely
• Manage and ensure the data contained in the servicing system is updated to reflect the current status regarding insurance policy effective dates and coverage amounts and proper loan review documentation as required are completed in the Insurance System for all loans
• Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic. Follow-up to ensure the insurance specialist has resolved all non-compliant findings
• Oversee and monitor existing portfolio to ensure adherence to all internal policies and procedures
• Perform both classroom and informal training for new employees
• Assist the Insurance Supervisor in organizing and gathering of data needed for the preparation of insurance waivers
• Review and initiate forced place insurance coverage that is required on the Portfolio due to inaction of the borrower
• Interact with borrowers and staff members to resolve unusual circumstances or exception items, as they relate to commercial real estate insurance. Interact with other departments within the company to facilitate the timely resolution of insurance related issues
• Authorize routine escrow disbursements following clearly established guidelines

Marginal or Peripheral Functions

Required Qualifications

Preferred Qualifications

Competencies / Skills

Equipment Used

Training Required

Job Location

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.