The Wilde Resort & Spa - Massage Therapist

Job Description

Job Description

JOB SUMMARY

Under general direction, provides consistent professional spa massage and body treatments compliant with spa protocols and accepted documentation practices to create a healthy stress-free environment for relaxing and to meet the needs of guests and team members in accordance with established standards.

ESSENTIAL JOB FUNCTIONS

• Using comprehensive knowledge of various modalities and common understanding of body treatments, evaluates clients by conducting various motion and muscle testing and suggest treatment plans in accordance with spa's menu offerings.
• Performs prep work, correctly cleans, and restocks treatment room as necessary upholding the standards of hygiene and sterilization as directed by law and the spa's policies and procedures to maintain a clean and sanitized work environment.
• Helps to organize spa storage
• Handles guests' queries and concerns efficiently and politely and provides exact, suitable, and instant responses to all requests by guests.
• Possesses the aptitude to work with no direct supervision and maintain a constructive attitude to add to a quality work environment.
• Maintains and replaces linens between appointments.
• Alerts management to order linens, supplies, and backbar.
• Properly cares for tools and uses proper amounts of backbar product to assist with cost controls.
• Communicates and assists in reinforcing treatment protocols and monitoring product usage and reinforcing spa updates as needed.
• Informs management of any suggestion regarding treatment and product protocols.
• Informs management of compliments and / or concerns regarding provider's work schedule, work environment, team members, and spa guests.
• Serves as a positive role model for all team members.
• Assists spa team members if needed.
• Ensures all areas of the spa are always clean and orderly.
• Regularly presents at, takes part in, and supports training and team member meetings for the spa.
• Actively supports the spa, treatments, services, and retail, in addition to programs, promotions and / or discounts obtainable.
• Executes professional boundaries and does not engage in dual relationships with clients.
• Converses to management all occurrences connecting team members or guests in the spa that require notice.
• Efficiently informs and teaches guests concerning specific wellness concerns.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings and treatment trainings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training / compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

EXPERIENCE

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.

LICENSES & CERTIFICATIONS

SKILLS & ABILITIES

This position requires the capability to understand and follow visual, oral, and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

TRAVEL REQUIREMENTS

PHYSICAL DEMANDS

WORK ENVIRONMENT

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status / characteristic in accordance with applicable federal, state, and local laws.

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