Passenger Service Agent / Part-Time

Menzies AviationWichita, KS, US

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Passenger Service Agent / Part-Time

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose : The customer service agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What You Will Be Doing :

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
Host self-service kiosks and verify passengers' documents prior to boarding aircrafts
Interpret identification labels along with baggage and cargo routing tags.
Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing and Compliance : You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

What We Are Looking For :

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.

Ability to proficiently read, write and speak English, excellent communication skills

Must have a positive, can-do, upbeat personality, able to remain calm under pressure.

Able to stand for long periods of time at the ticket counter and gate check-in areas.

Qualifications :

Must be able to proficiently read, write and speak English

Must be comfortable lifting / moving up to 70lbs of cargo and baggage

Must be able to stand for long periods of time at the ticket counter and gate check-in areas

Must pass FBI background check and obtain US Customs seal

Must be available and flexible to work variable shifts including weekends and holidays

Prior Customer Service Experience Strongly Preferred

Intermediate Computer Skills Required

Knowledge, Skills, and Abilities :

Ability to learn quickly

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

Benefits :

Advancement Opportunities

Medical, Dental, Vision

401K, STD, LTD, and more

Paid Training

Paid Parking

Uniform Provided

$15.00 / hour

Diversity :

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions : Is this role ticking all the boxes for you? If so, please click apply now!

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Passenger Service Agent • Wichita, KS, US