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Counter Sales Representative

Counter Sales Representative

Johnstone Supply, The Balsan GroupWoburn, MA, US
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Job Title : Counter Sales Representative

We're seeking a Counter Sales Representative to assist customers, process orders, and provide expert product advice. Enjoy a fast-paced environment, competitive pay, and growth opportunities.

Responsibilities

The responsibilities of the Counter Sales Representative include, but are not limited to :

  • Greet customers and assist them in locating the products they need
  • Assist customers in selecting HVAC equipment, parts and supplies based on their needs
  • Handle customer inquiries and concerns in a professional and timely manner
  • Provide recommendations and guidance to customers based on their specific requirements
  • Provide accurate information regarding the availability of in-stock items

Sales Support

  • Process orders, invoices, and returns using the company's POS system
  • Generate new and repeat sales by providing product and technical information promptly
  • Calculate and quote process, discounts, and applicable taxes
  • Upsell additional products or services to customers
  • Follow up on sales leads and inquiries to generate additional business
  • Coordinate with warehouse and purchasing teams to ensure product availability

    • Technical Assistance

  • Assist customers with technical questions or issues related to HVAC products
  • Refer complex technical inquiries to TSA

    • Administrative Tasks

  • Maintain accurate records of sales transactions, customer interactions, and inventory movements
  • Assist with general administrative duties such as filing, data entry, and phone / email correspondence

    • Inventory Management

  • Monitor stock levels and communicate replenishment needs to management
  • Assist in stocking shelves and organizing inventory

    • Benefits

  • Competitive pay
  • Competitive medical, dental, vision, and prescription insurance coverage
  • Bonus
  • Earn PTO hours immediately
  • Paid holidays
  • Opportunities for development
  • 401K with a company match

    • Qualifications

    Required

  • A high school diploma or equivalent is required
  • Prior experience in sales, counter sales, or related field
  • Strong communication and interpersonal skills
  • Attention to detail and ability to multitask in a fast-paced environment
  • Proficiency with computers and different software programs
  • Must be able to bend, stand, reach, pull, lift, and carry items up to 75 pounds

    • Preferred

  • 2+ years of experience in customer service or sales
  • HVAC industry experience

    • Desired

  • Eclipse software experience

    • Company Overview

    Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing. We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. Business advice and support, warehouse design and management services, and much more.

    Core Values

  • Hungry
  • Humble
  • Smart
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    Counter Sales Representative • Woburn, MA, US

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