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Sr Provider Solutions Specialist- Onsite
Sr Provider Solutions Specialist- OnsiteNesco Resource, LLC • San Antonio, TX, US
Sr Provider Solutions Specialist- Onsite

Sr Provider Solutions Specialist- Onsite

Nesco Resource, LLC • San Antonio, TX, US
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Job Description

Job Description

Senior Provider Solutions Specialist

Summary

This leadership role serves as a subject matter expert and zone lead for Provider Solutions Specialists. You'll provide training and support to healthcare providers on various technologies, ensuring a seamless experience.

Responsibilities

  • Implementation & Support : Lead implementation and support of healthcare technologies for physicians and their offices. This includes training, troubleshooting, and collaborating to improve provider-facing technology.
  • Support Requests : Proactively identify and resolve physician support needs, including both basic and complex inquiries. You'll also track trends and escalate issues as needed.
  • Access Management : Ensure providers have appropriate access to patient data while maintaining security and compliance.
  • Partnerships : Collaborate with various teams to advocate for physician needs, develop solutions, and maintain accurate provider data.
  • Training : Lead the development and delivery of training programs for providers, hospital staff, and physician office personnel on new and existing healthcare technologies.
  • Customer Service : Partner with colleagues to ensure a positive patient and physician experience by providing excellent customer service.

Qualifications

  • College degree or equivalent experience in a healthcare field (3-5 years preferred)
  • Strong leadership, communication, and problem-solving skills
  • Extensive experience supporting clinical applications and using healthcare information systems
  • Excellent customer service orientation and ability to build strong relationships
  • Ability to work independently, manage multiple tasks, and adapt to change
  • Benefits

  • The job description doesn't explicitly list benefits, but you can inquire during the application process.
  • Work Environment

  • On-site, with potential to be in a patient care facility or administrative office
  • Business attire required
  • Standard health screening for non-clinical workers
  • Monday-Friday, 40 hours per week
  • Interview Process

  • Initial phone / video interview with a manager (30 minutes)
  • On-site interview with a peer panel (1 hour)
  • Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Company Description

    NESCO Resource Company Overview

    Established in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.

    Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

    Company Description

    NESCO Resource Company Overview\r\nEstablished in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.\r\n\r\nNesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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