Business Systems Analyst

A company is looking for a Business Systems Analyst - Contact Center Solutions.

Key Responsibilities :

Analyze and document detailed business requirements for Genesys Cloud-based routing and back-office applications

Design and support scalable routing frameworks across multiple communication channels

Lead Genesys Cloud system configuration, integration, and validation efforts

Required Qualifications :

Strong experience with Genesys Cloud and contact center technology

Proven ability to design and implement complex routing frameworks

Prior experience in contact center operations or technology environments

Experience in developing functional specifications and process diagrams

Ability to collaborate effectively with stakeholders to ensure compliance