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Telephone Service Representative

Telephone Service Representative

New Partners Consulting IncLittle Falls, MN, US
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Job Description

Job Description

MINNESOTA RESIDENTS - Minnesota residents only, all others need not apply.

FULL TIME & PART TIME WORK FROM HOME OPPORTUNITES AVAILABLE!!!

New Partners Teleservices is a Minnesota based call center that does non-profit and political fundraising for several clients across the country. This position is a permanent, work from home position for Minnesota area residents only.

Responsibilities

  • Place large amounts of outbound calls from our database
  • Follow communication “scripts” while engaging donors
  • Professional and courteous phone etiquette

Skills

  • Strong phone and verbal communication skills along with active listening
  • Demonstrating skill in negotiation through listening and persuading
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Familiarity with CRM systems and practices is a plus

    • Requirements :

  • High Speed Internet (must be hard wired, no WI-FI or satellite)
  • PC or Laptop with Windows 10 or 11 (Macs & Chromebooks are not supported)
  • Minimum of 8GB RAM available
  • Wired USB headset with built-in microphone
  • Dedicated workspace free from distraction or outside noise
  • Ability to speak in a normal conversational manner for 5-8 hours per day.
  • Ability to sit at a computer terminal for 2-4 hours at a time.
  • Ability to do light typing repetitively.

    • New Partners Teleservices offers :

  • Full-time and part-time day and afternoon shifts available
  • Work 15, 20, 25, or 40 hours per week
  • Paid training
  • Paid breaks
  • Paid time off
  • 401k
  • Health and dental insurance (full time employment only)
  • Weekly attendance bonus - $1 for each hour worked
  • Performance bonuses
  • Increase of $.50 / hour after 45 days of employment
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