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Sr. Account Manager, Amazon & e-Commerce

Sr. Account Manager, Amazon & e-Commerce

Advantage SolutionsChicago, IL, United States
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Sr. Account Manager, Amazon & e-Commerce

Job Locations

US-IL-Chicago

Primary Posting Location : City

Chicago

Primary Posting Location : State / Province

IL

Primary Posting Location : Postal Code

60601

Primary Posting Location : Country

US

Requisition ID

2025-436256

Position Type

Full Time

Category

Client Services / Account Management

Minimum

USD $72,000.00 / Yr.

Maximum

USD $100,800.00 / Yr.

Summary

Sr. Account Manager, Amazon & e-Commerce :

The Sr. Account Manager, Amazon & e-Commerce manages programs and strategic planning initiatives within a specific department of the business to ensure

sales targets are met. This role may be dedicated to servicing one significant client or responsible for multiple clients' goals and

encompassing customer relations and implementation.

E-commerce is a fast-paced industry, and the only constant is change- we are looking for someone who is dynamic, curious &

confident to join our team as a Sr. Account Manager, Amazon & e-Commerce for our Amazon team. This role is responsible for providing strategic, tactical,

and operational leadership on the highest levels. In a work-from-home environment, to be successful, you will need to learn quickly,

stay on top of new e-commerce trends, and be a motivated, independent worker. Excellent project management skills as well as

poise, confidence and strategic thinking go a long way in this role. Collaboration with other business management & Advantage

Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services is key to our approach.

What we offer :

Full-Time Benefits (Medical, Dental, Vision, Life)

  • 401(k) with company match
  • Training and Career Development
  • Generous Paid Time-Off

Qualifications :

  • Bachelor's Degree or equivalent experience in the area of Marketing / Brand Management required; MBA Degree or equivalent experience is preferred
  • 6+ years of experience in a consumer product, brand manager, media, or agency experience preferred
  • Superior task management, interpersonal, written and verbal communications skills
  • Min 4 or 5 years of experience full access and broad knowledge of Amazon Seller Central or Vendor

    • Central either in an agency role, a brand role or Amazon direct

  • Min 3 years eCommerce experience understanding SEO, shipping, new item set up
  • Min 2 years of Amazon Advertising experience

    • Responsibilities :

  • Manage 4-6 brands on Amazon 3P or 1P growing sales aligned to client's goals and

    • being in the role as their Amazon expert.

  • Meet with clients weekly to review issues, performance, advertising strategies,

    • content updates, promotional calendars, support cases and recommend long-term

    strategies.

  • Create best-in-class catalog pages with a focus on SEO (titles, bullet points, product

    • description, hidden keywords). Monitor changes in SEO using third party tools.

  • Manage variation strategy and monitor regularly for improvements.
  • Identify account problems, open Amazon support cases and monitor resolutions.
  • Meet regularly with Amazon account executives and vendor managers to

    • collaborate on brand growth.

  • Make recommendations to clients on international expansion opportunities and

    • manage client's international Amazon marketplaces.

  • Review advertising budgets, strategies, ACOS, ROAS, TACOS and work with

    • advertising team to align on brand's goals.

  • Assist in getting new products live and retail ready, including collecting VINE

    • reviews and problem resolution of existing items.

  • Utilize A / B testing when applicable.
  • Work with graphic design team to make recommendations to client to upsell

    • creative assets for above-the-fold (ATF), A+ content, videos and advertising assets.

  • Make recommendations based on data and consumer insights.
  • Develop and implement growth strategies for assigned brands.
  • Work with internal advertising team to implement advertising campaigns and

    • analyze trends and results to achieve client's goals.

  • Facilitate communication, opportunities, challenges, and workflow to other team

    • members and attend all client meetings and reviews.

  • Organize FBA or MFN shipment strategies and creation of shipments to Amazon.
  • Create Ad-hoc reporting for brands to address situational issues, forecasts,

    • strategic planning and performance optimization programs.

  • All capabilities within Seller Central or Vendor Central related to a product ASIN

    • sales growth strategy.

  • Plus other tasks as assigned

    • Skills :

  • Advanced Excel and strategic thinking skills
  • Knowledge using third party tools including Helium10, Keepa, DataHawk, Jungle Scout, or Zonguru
  • Strong presentation and interpersonal skills
  • Strong written communication and verbal communication skills
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Track record of building and maintaining customer / client relationships
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook,

    • and web-browsers

    Job Will Remain Open Until Filled

    Responsibilities

    The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

    Position Summary

    The Account Supervisor functions as a leader of Agency shopper marketing program deliverables within multiple categories or retail channels. Primary role is to provide leadership as the face of the Agency to client contact(s) during the conception, creative communications design development, retail sell-in, execution and analysis of account / brand-specific programs. Responsible for spearheading and synchronizing a cross-functional team to deliver strategic business planning frameworks, communication platforms, program concept development, effective sales presentations, retail sell-in support, and analysis of results.

    Essential Job Duties and Responsibilities

    Personal Accountability

  • When brand facing, sit on-site with clients, fully representing the agency in-front of the client and representing the brand back to the agency.
  • Develop and own key influencer relationships that build a trust-based partnership with client teams, agency partners, and third party vendors
  • Demonstrate working knowledge of consumer / shopper marketing landscapes and the client's own industry to develop new business opportunities and potential revenue streams within existing client
  • Design and lead proposal and program development presentations with limited guidance from a Director
  • Establish agency thought leadership for defined area of responsibility
  • Supervise and / or directly manage program execution, budgets, tracking, and post-promotional reporting in accordance with company systems and processes
  • When field facing, responsible for key channel or customer comprising 10%+ of the client's business
  • Responsible for recruiting, hiring, training, and development of direct reports with support of a Director
  • Other related duties as assigned

    • Cross-Functional Accountability

  • Partner with Planning team members to develop category, channel, customer and competitive brand marketplace insights, identify most value consumer targets, communication strategy, innovation opportunities, promotion program objectives, strategies and tactical recommendations for programs, leveraging key consumer / shopper insights that drive purchase behavior change
  • Demonstrate leadership to internal Agency concept, creative design, and production team members in order to ensure all deliverables are on strategy and meet client expectations
  • Engage, mentor, and inspire Agency cross-functional team by teaching the fundamentals, demonstrate, and empower proactive thinking, prioritize goals, and facilitate conflict resolution as needed
  • Communicate and interact effectively with cross-agency teams for all departments and / or clients to deliver timely client decisions and approvals
  • Other related duties as assigned

    • Supervisory Responsibilities

    Direct Reports

    Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

    Indirect Reports

    May delegate work of others and provide guidance, direction and mentoring to indirect reports

    Travel and / or Driving Requirements

    Travel and Driving are essential duties and function of this job

    Travel up to as needed

    Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

    Education Level : (Required) : Bachelor's Degree or equivalent experience

    (Preferred) : MBA Degree or equivalent experience

    Field of Study / Area of Experience : Marketing / Brand Management

  • 3-5 years of experience in the role of leader / manager in agency, brand management, and / or media production
  • 6+ years of experience in consumer product, brand manage, media, or agency experience preferred

    • Skills, Knowledge and Abilities

    Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

    Excellent written communication and verbal communication skills

    Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

    Creative self-start with strong relationship, organization, negotiation, and problem solving skills

    Able to work with third party properties, agencies, suppliers and media organizations

    Environmental & Physical Requirements

    Office / Sedentary Requirements

    Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

    Additional Information Regarding The Company Job Duties and Job Descriptions

    Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position / department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

    The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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    Sr Account Manager • Chicago, IL, United States