Remote Bilingual Energy Customer Service Agent_19502

Job Description

This is a remote position.

What to Expect On a day-to-day basis, Service Partners can expect to participate in the following activities :

• Review, analyze, and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Attempt to save customers who may be moving, unhappy with the plan, or current rate
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of WEC Energy processes and policies
• Build trust and rapport with the WEC Energy customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high while resolving issues

Requirements

Additional Client Program Technology Standards

Requirements

Requirements Must be a U.S.-based independent contractor Must pass a background check and photo ID verification USB hardwired headset with phone-quality audio Windows 10 or 11 (fully updated) Hardwired internet connection (Spectrum Business required if using Spectrum)