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Customer Service Associate

Customer Service Associate

VirtualVocationsGrand Rapids, Michigan, United States
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A company is looking for a Customer Service Associate for its Customer Service Center.

Key Responsibilities

Respond to and resolve customer requests related to bank products and services

Build and maintain customer relationships while ensuring inquiries are addressed within service levels

Collaborate with other departments to improve customer experience and resolve issues

Required Qualifications, Training, and Education

High school diploma or GED required

Minimum of one year of customer service experience required, preferably in banking or financial institutions

Previous contact center experience preferred

Previous sales experience preferred

Ability to work independently and manage time effectively in a fast-paced environment

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Customer Service Associate • Grand Rapids, Michigan, United States

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