On-screen Virtual Teller - Tampa or North Lakeland

Member Experience Advocate I

Come join our GTE Financial team! We are looking for an individual who is a problem solver that is customer-focused.

The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success.

What does GTE look for in a Member Experience Advocate?

Experience :

• Manages inbound calls and / or virtual teller sessions.
• Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries.
• Ability to refer quality loan referrals based on member needs resulting in a higher level of member engagement.
• Gather information, analyze facts, and educate members on appropriate products / services to provide a one-point resolution.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
• Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
• Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.

Operational :

Required Qualifications :

Position Details :

Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

The position is defined as remote in nature and may be changed at any time by management with appropriate notice, if possible.

Required for Remote / Hybrid Work :

Come and join our award-winning team! GTE Financial is an Equal Opportunity Employer.