Digital Platform and Engagement Operation Manager

Digital Platform and Engagement Operation Manager

Marketing

Full Time

86578BR

Job Summary

The Manager of Digital Platform and Engagement Operations is responsible for the daily operations, governance, and continuous development of UCSF Health's internal communications platform. This role blends content operations, contributor enablement, analytics, and digital infrastructure to create a user-friendly, intuitive, and high-impact experience for employees.

Key Responsibilities :

• Platform Operations & Program Oversight : Oversees daily operations for UCSF Health's internal communications platform via publishing workflows, targeting, and review / approval of content submissions. Manages contributor onboarding, training, permissions, site governance, platform image libraries, graphics, and brand assets aligned to the department's editorial strategy.
• Editorial Strategy & Content Execution : Coordinates editorial scheduling and timing in collaboration with the Director.
• Intranet Growth & Platform Development : Support ongoing content migration and contributor enablement following phase one launch. Builds a connected sites strategy with the Director. Serves as the primary point of contact with the platform vendor on features, troubleshooting, and roadmap.
• Audience Engagement & Analytics : Manages tactical audience list setup, maintenance, and new request fulfillment within the platform (not overall audience strategy, which is owned elsewhere). Tracks content engagement, contributor activity, and adoption. Develops actionable analytics dashboards in collaboration with the Director and communications colleagues to ensure insights are actionable and context-driven.
• Stakeholder & Contributor Engagement : Partners with internal stakeholders and content owners across the health system to align contributor practices and governance standards. Supports content creators with training, onboarding, and adoption of new tools.
• Governance & Platform Evolution : Updates governance protocols as the platform evolves. Supports emerging needs, including new feature adoption, enhancements, and integrations with connected sites. Manages refresh / archiving workflows : act on automatic expiration triggers, engage content owners, and uphold standards for updates / removal. Carries out additional duties as assigned to support platform maturity.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on several factors, including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the

Department Description

The UCSF Health Department of Marketing and Communications is focused on driving transformational change, sharing life-changing experiences, and fostering connections that save lives and shape the future of healthcare. This powerhouse marketing and communications team fosters sustainable growth for the organization by clearly and consistently communicating why UCSF is the best place to work and come for care. The team leads innovative, integrated, and measurable multi-channel marketing and communications initiatives to support UCSF Health's vision and strategic priorities, creating a positive impact on its diverse internal and external constituencies. We are the translators, storytellers, and advocates, dedicated to showcasing the brilliance, compassion, and unwavering commitment that defines UCSF Health and demonstrates a positive impact on the patients, families, and communities we serve.

Required Qualifications

Preferred Qualifications

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

006077 DIGITAL COMM SPEC 4

Job Category

Marketing / Communications

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Flexible

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F