GCP Contact Center AI Developer

About the role

As a Google Contact Center Developer , you will make an impact by designing and implementing intelligent, scalable contact center solutions using Google Cloud Contact Center AI (CCAI), Google CES, Dialogflow, and other GCP services. You will be a valued member of the CX CRM Moment Practice and work collaboratively with product managers, architects, developers, and analysts to deliver innovative cloud-native experiences that transform customer engagement.

In this role, you will :

• Design and implement contact center solutions using Google CCAI and Google CES.
• Develop and integrate GCP services such as Cloud Functions, Firestore, Vertex AI, and Cloud Storage.
• Build intelligent workflows leveraging Agentic AI, Generative AI, and Large Language Models (LLMs).
• Collaborate with stakeholders to gather requirements and deliver high-quality solutions.
• Write clean, efficient, and testable code using Python.
• Ensure solutions meet performance, scalability, and security standards.
• Participate in Agile ceremonies, code reviews, and mentoring activities.
• Contribute to continuous improvement and innovation within the team.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a Cognizant or client office in Plano, TX or Basking Ridge, NJ . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

Google Dialogflow (CX and ES)

This will help you stand out

Salary and Other Compensation :

The annual salary for this position is between $64,000 – $102,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits :

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Disclaimer :

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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