Operations Specialist

Operations Specialist

Token is revolutionizing how customers secure their organizations utilizing Next-Generation biometric, passwordless MFA. We deliver the next generation of access security, in multiple form factors, that is invulnerable to social engineering, malware, and removes the shortcomings of legacy MFA for organizations where breaches, data loss, and ransomware must be prevented. Token is building out our operations team and we're looking for a high energy operations specialist. This role plays a critical role in ensuring accurate and timely order fulfillment, shipping logistics, and smooth delivery of goods to customers. Reporting to the Operations Analyst, this role contributes to operational efficiency and data accuracy. The Operations Specialist also provides backup support in inventory management, assisting in stock level tracking and seamless operational flow. You'll be working with a strong team that thrives on communication, transparency, and is committed to building a safer, more secure world one ring at a time.

Responsibilities :

• Prepare, package, and ship customer orders in alignment with company standards.
• Coordinate with shipping carriers and monitor deliveries to ensure timely arrival.
• Troubleshoot and resolve issues related to shipping delays or returns.
• Assemble product bundles according to specification.
• Conduct quality checks on all kitted products.
• Assist the Operations Analyst in maintaining and improving logistics workflows.
• Prepare shipment documentation, including customs and compliance paperwork.
• Track order statuses and escalate operational issues proactively.
• Provide backup support for inventory management, including performing cycle counts and reconciliations.
• Monitor and address inventory discrepancies in collaboration with the Operations Analyst.
• Support restocking, receiving, and maintaining organized warehouse operations.
• Embrace AI tools and technology to enhance efficiency in order fulfillment, inventory tracking, and logistics workflows.
• Other duties as assigned to ensure optimal customer experience.

Core Competencies :

Educational Requirements :

Other Experience, Requirements & Qualifications :

If you are an Operations and Logistics professional with a keen eye for detail we would love to hear from you. If you meet some, but not necessarily all, of the requirements we still encourage you to apply! Total compensation for this role is between 45,000 and 55,000 depending on your unique mix of education and experience.