Participant Services Team Manager

A company is looking for a Participant Service Team Manager.

Key Responsibilities

Oversee daily operations of the Customer Service team, ensuring efficiency and high-quality service

Provide coaching and development to team members, setting performance goals and conducting regular feedback sessions

Manage performance by evaluating team metrics, conducting reviews, and implementing action plans for improvement

Required Qualifications

3-5 years of experience in benefits administration or the employee benefits industry preferred

3-5 years of customer experience and / or management preferred

Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe

Reliable with a willingness to work outside scheduled hours as needed

Ability to adapt to rapidly changing business requirements