Customer Service Representative - Translator

Job Description

Sentry is currently seeking an individual to translate verbally or rewrite documents in specified language following established rules pertaining to factors such as word meanings, sentence structure, grammar, punctuation, and mechanics. Verbal translation is provided over the phone and at times in person. Responsible for transcribing recorded statements.

• New Hires coming to us will receive in total a $1000 Sign-on Bonus : $1500 Sign-On Bonus for Bilingual over the course of one year
• New Hires coming to us with a Property & Casualty Producers license will receive in total a $1,000 sign-on bonus paid over the course of 6 Months in addition to our new hire sign-on bonus

Positions filled in Freeport, Illinois this position will pay $15.27 - $21.00

What You'll Do

As the translator for Sentry Insurance, you will translate verbally phone conversations and rewrite documents in both English and Spanish. This individual would also follow a hybrid work model. For Sentry, our flexible schedule would be Mondays and Fridays are optional work from home days and Tuesday, Wednesday and Thursday are in office days.

Additionally, you’ll :

Participate on phone calls between Sentry and Claimants

Interpret various dialect meanings while translating verbally or in written form

Provide translation services to all Sentry offices

Translate a high volume of calls daily

Provide a high quality of customer service for internal and external customers

What It Takes

Associate Degree or equivalent work experience

0-2 years of related work experience

Excellent ability to speak, read and write fluently in English and Spanish

Familiar with various dialect meanings in both English and Spanish

Previous experience in the insurance field is desirable

Ability to meet tight deadlines, maintain confidentiality and provide work direction.

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Amelia Sacco

Amelia.Sacco@Sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.