Purpose :
Responsible for analyzing, conceptualizing, and proposing custom industrial automation solutions for target customer and OEM applications as a member of the sales and marketing group.
Duties and Responsibilities :
- Customer Experience Technical Lead.
Lead communications and collaborations with internal and external customers regarding concepts and designs.
Listen to, interpret, articulate, and propose solutions to customer issues and objectives as they relate to industrial automation and machine building.Serve as a conduit during the sales technical cycle between the sales team and the customer.Define and articulate full scope of work and establish detailed specifications.Resource Planning.Identify and assist in the procurement of required third-party resources.
Ensure designs meet feasibility requirements with engineering, manufacturing, and 3rd party resources.Time Management.Take full responsibility for meeting all established deadlines.
Participate in scheduled internal and external project meetings.Financial Management.Accurately estimate projects in collaboration with internal teams and external vendors.
Maintain accurate estimating tools to include labor, materials, and third-party services.Seek opportunities for additional project revenue.Quality Assurance.Ensure proposed products and services meet or exceed the company’s high standards.
Risk Management.Identify and communicate issues that jeopardize customer relationships and projects.
Identify and report customer and project risks that may jeopardize the company’s reputation, safety, and financial interests.Reporting.Create and maintain running sales and project management reports relevant to the company objectives and as requested.
Sales Support.Assist sales in the estimating and scope process.
Provide technical information as requested.Assist sales with on-site technical presentations as the subject matter expert.Marketing Support.Assist marketing with technical input, presentation collateral, and trade show logistics.
Technical Contribution.Provide technical updates to internal teams.
Coordinate technical interests and advancements between vendors and internal teams.Corporate Initiative.Recommend process improvements.
Participate in marketing and business strategy as requested.Provide continuous product and technical input contributing to the company’s market visibility and distinction.Promote and exhibit cultural enthusiasm towards the success of the company.Qualifications :
2-year technical degree in related field.Solid organizational skills to include attention to detail and multitasking.Minimum 2 years of experience in relevant engineering with a focus on mechanical.Minimum 3 years of CAD / Solidworks programming experience.Competent use of relevant software including Microsoft Office, scheduling software, and related project management tools.Ability to travel as needed with the expectation to be approximately 25%, mostly local.Proven ability to conceptualize, draw, estimate, and articulate electrical and mechanical solutions to a wide variety of customer applications.Preferences :
A natural and determined desire to serve customers in a positive and professional manner.Thrives on the challenge of multitasking and contributing to effective and motivated teams.Confident and persistent problem solver.Sales aptitude with a genuine approach to customer success.Very strong communications (verbal and written) and interpersonal skills.Industrial or manufacturing background.Strong problem-solving skills.