Collections Specialist

Job Description

Job Description

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role

To meet the growing demand for our technology and services, we are now seeking a Collections Specialist to join our collections & recoveries department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all merchants and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.

Requirements

Responsibilities :

• Collections and recoveries understanding (customer contact strategy awareness)
• Dealing with a high volume of tasks with accuracy and competency
• To provide a first-class service relating to the resolution of any non / under-paying merchant
• Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
• Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Data input, accurately inputting data across multiple systems

The ideal candidate will have the following skillset :

Desirable skills :

Benefits

Why join YouLend?

It’s just getting fun :

Lots of upsides :

100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).

Motivating work environment :

We offer comprehensive benefits package that includes :

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.