Branch Manager

Job Description

Job Description

Description : Branch Manager

Location : Houston

Type : Full-Time

Are you a natural leader who loves building strong teams, solving problems, and driving results? We’re looking for a Branch Manager who thrives in a fast-paced environment and is ready to take ownership of branch operations.

At ABC, our core values guide everything we do : Honesty, Loyalty, Determination, Adaptability, Happiness, and a Servant’s Heart. If these resonate with you, you’ll fit right in.

What You’ll Do

• Lead weekly team meetings to align on goals, performance, safety, and training.
• Review technician routes daily , ensuring efficiency, accuracy, and full coverage.
• Monitor and manage open service tickets to guarantee timely resolution and customer satisfaction.
• Oversee all field operations for pest, termite, and rodent services—including handling high-priority or problem accounts directly when needed.
• Coach and develop technicians , providing hands-on support and regular performance feedback.
• Onboard and train new technicians , ensuring they understand company standards, processes, and expectations.
• Take calls from CSRs to assist with scheduling, escalations, and operational questions.
• Handle customer complaints and escalations , including personally reaching out to upset customers to ensure resolution and satisfaction.
• Manage chemical and material inventory , including ordering supplies and tracking usage for your branch.
• Stay available and responsive to your team at all times—you’re their first line of support.
• Track performance metrics , manage the branch budget, and contribute to overall business growth.
• Ensure full compliance with safety standards, company policies, and industry regulations.

Why Join Us?

Ready to lead with us? Apply today and help us continue to grow!

Requirements :

What We’re Looking For