Automotive Technical Examination AgentVirtualVocations • Raleigh, North Carolina, United States
Automotive Technical Examination Agent
VirtualVocations • Raleigh, North Carolina, United States
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A company is looking for a Technical Examination Agent STAR (Remote - Must live in the US) with automotive experience.
Key Responsibilities :
Answer inbound calls and tickets for technical assistance, documenting contacts in Cherwell
Guide Dealer Technicians with diagnostic direction until resolution is achieved
Provide technical support to internal groups and communicate product issues as needed
Required Qualifications :
High School Graduate (bachelor's degree preferred)
Automotive Service Excellence Certifications (ASE) preferred
At least 3 years of automotive repair experience
2-3 years of experience with Cummins 6.0L Diesel Engine required
Basic knowledge of diagnostics, repair tools, and dealer information software
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Technical Automotive • Raleigh, North Carolina, United States
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