Quality Lead

ABB Quality Strategy Leader

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to :

Warehouse / Internal Logistics Manager

The work model for the role is : Onsite, Mount Juliet, TN

Your Role And Responsibilities

In this role, you will have the opportunity to deploy and lead the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams, with the aim to achieve and exceed customer expectations while ensuring sustainable operations. Each day, you will drive the local quality system through the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems.

You will also showcase your expertise by coordinating the efforts of all necessary local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance and ensuring that the necessary certification requirements are met throughout the organization. You will be mainly accountable for :

• Manage a team of salary and hourly individuals supporting the return and processing of sellable and warranty goods. Ensure KPI metrics and achieved.
• Maintain and communicate supplier / feeder factory scorecards, coordinating performance reviews when necessary. Maintain quality hold log to ensure material issues blocked from shipping are resolved quickly. This involves Mt. Juliet authored NCR and SupplierNet case resolution. Coordinate locally, feeder factory inspection requests and ensure Mt. Juliet ABB / 3PL labor is billed back appropriately.
• Own the external quality warehouse PPM KPI for the facility. Ensure ABB customer service submits SalesForce case claims in a manner that the Mt. Juliet 3PL can appropriately investigate and disposition. Work with the 3PL to identify trends in credit approvals. Be the liaison between customers and the 3PL if 8D / corrective action requests occur. Work with ABB sales / account managers to continuously improve customer satisfaction.
• Aide in site ISO certification activities, which includes ensuring QMS and work instruction procedures are up to date. Become a SME for the newly integrated, SAP based WMS platform, EWM.

Qualifications For The Role

More about us :

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB? What's in it for you

We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites :

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9 : 00 A.M. - 5 : 00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com.