Talent.com
Service Desk Level 1 Analyst - CAT Nashville
Service Desk Level 1 Analyst - CAT NashvilleDYOPATH • Houston, TX, US
Service Desk Level 1 Analyst - CAT Nashville

Service Desk Level 1 Analyst - CAT Nashville

DYOPATH • Houston, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Are you passionate about solving technical problems and helping others stay connected and productive? DYOPATH is seeking a Desktop Support Analyst I to provide on-site support for desktop and laptop systems, troubleshoot technical issues, and serve as the first line of support for end users. This is a hands-on role where your problem-solving skills and technical expertise will make a daily impact. As a valued member of our team, you'll be responsible for maintaining and supporting hardware and software systems across client endpoints. You'll troubleshoot desktop issues, resolve account access problems, and assist with company software.

Position Details

  • Location : On-site in Nashville, TN
  • Schedule : 3 : 30 PM - 12 : 00 AM Monday through Friday
  • Pay : $20 / hour

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Pet Insurance
  • And more! Explore our full benefits at the company careers page
  • Key Responsibilities

  • Troubleshoot and resolve hardware / software issues for PCs, laptops, printers, and peripherals
  • Provide technical support via in-person, phone, and chat
  • Install, deploy, and maintain hardware and software systems
  • Track and resolve incidents using ticketing tools within SLA timelines
  • Order hardware parts and coordinate repairs
  • Maintain documentation and update knowledge base articles
  • Apply system updates (Microsoft patches, antivirus, application updates)
  • Imaging and configuring operating systems
  • Perform other duties as assigned
  • Qualifications

  • Bachelor's degree in Computer Science, IT, or related field or 4+ years of equivalent experience
  • A+ Certification (current or in progress)
  • Prior experience in a Desktop Support role preferred
  • Intermediate-level knowledge in hardware and software troubleshooting
  • Experience with Microsoft 365
  • Strong written and verbal communication skills
  • Sound judgment in providing technical support and resolving issues
  • Detail-oriented, customer-focused, and team-oriented
  • Strong organizational and time management skills
  • Ready to Join the DYOPATH Team? Apply now and help shape the future of IT services with DYOPATH!

    Equal Opportunity Employer

    DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Service Desk Analyst • Houston, TX, US

    Job_description.internal_linking.related_jobs
    Client Delivery Analyst II

    Client Delivery Analyst II

    VirtualVocations • Pasadena, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Delivery Analyst II (Statements) - Remote.Key Responsibilities Support the implementation of complex debit and / or credit projects for financial institutions Con...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Contact Center Analyst

    Senior Contact Center Analyst

    VirtualVocations • Pasadena, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Contact Center Operations Analyst who will lead the review and analysis of contact center operational processes. Key Responsibilities Manage the gathering, analyz...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Junior Analyst with IAT Level 2 Certification

    Junior Analyst with IAT Level 2 Certification

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Junior Analyst to assist with onboarding and client engagement activities for Department of Defense clients. Key Responsibilities Provide end-users with rapid access to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Entry Level Technician

    Entry Level Technician

    Alliance Technical Group • Baytown, TX, United States
    serp_jobs.job_card.full_time
    Do you want to learn a skilled trade in the oil and gas industry? Would you love a new career with a company offering training, opportunities to advance, and the potential for multiple pay increase...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Business Services Analyst

    Business Services Analyst

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Business Services Analyst - Remote.Key Responsibilities Coordinate with the legal department and update leadership on proposal and contract status Manage the monthly s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Help Desk Specialist, Tier 1

    Help Desk Specialist, Tier 1

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Help Desk Specialist, Jr.Key Responsibilities Provide first-contact support and incident resolution for end users via phone, chat, or ticketing system Log service requ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted
    Senior Incident Response Analyst

    Senior Incident Response Analyst

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Incident Response Analyst.Key Responsibilities Perform incident triage and response in cloud cybersecurity environments Provide on-call support as needed Utili...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Ohio Licensed Epic HIM Analyst

    Ohio Licensed Epic HIM Analyst

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an ITS Epic HIM Analyst III, Remote.Key Responsibilities Plan, design, develop, and implement new functionality with applications Train IT employees and advise end-users...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Service Center Analyst

    Service Center Analyst

    VirtualVocations • Houston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Center Analyst to provide first-line support to users while delivering excellent customer service. Key Responsibilities Identify and resolve incidents within agr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Entry Level Compliance Analyst

    Entry Level Compliance Analyst

    VirtualVocations • Houston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an Entry Level Compliance Analyst.Key Responsibilities Conduct compliance monitoring for potential rule violations and concerning activities Perform investigations into ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Revenue Cycle System Analyst

    Revenue Cycle System Analyst

    VirtualVocations • Pasadena, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Cycle and System SMEs Analyst Remote.Key Responsibilities Collaborates with teams to translate Revenue Cycle operational needs into technical requirements Prov...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Recovery Analyst

    Recovery Analyst

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Recovery Analyst I (US Remote).Key Responsibilities Assist providers in identifying, reviewing, and validating patient accounts in a credit balance state Manage accoun...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior ETL Data Analyst

    Senior ETL Data Analyst

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Sr ETL Data Analyst to lead data migration engagements and bridge business requirements with technical implementation. Key Responsibilities Conduct source system analysi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Entry-Level Pest Control Technician - Start at $25 / hr + Full Benefits

    Entry-Level Pest Control Technician - Start at $25 / hr + Full Benefits

    All-Safe Pest & Termite • Cypress, TX, US
    serp_jobs.job_card.full_time
    Pest Control Technician Job Summary.Texas’s most trusted pest-control teams.Learn professional pest management, earn top pay, and build a long-term career — no experience required.Mon&n...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Senior Financial Analyst - AI Trainer

    Remote Senior Financial Analyst - AI Trainer

    Data Annotation • Texas City, Texas
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Contract Deal Desk Analyst

    Contract Deal Desk Analyst

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contract Deal Desk Analyst.Key Responsibilities Review, structure, and approve deals to ensure alignment with pricing strategy and commercial terms Collaborate with Sa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Analyst, Service Desk Support

    Analyst, Service Desk Support

    Sysco • Houston, TX, US
    serp_jobs.job_card.full_time
    Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Provider Services Analyst

    Provider Services Analyst

    VirtualVocations • Humble, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Provider Services Analyst I.Key Responsibilities Analyze claims to determine validity and recovery options Draft detailed correspondence for reimbursement and contact ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted