Telecom Engineer
VirtualVocationsDurham, North Carolina, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Telecom Engineer II to design, implement, and maintain telecommunications systems.
Key Responsibilities
Serve as the primary link between IT and Business Operations, gathering requirements and developing solutions
Support system administration and drive improvements to telecom services through process and technology enhancements
Design, implement, and support call flows that integrate with third-party platforms
Required Qualifications
5+ years of experience in designing and supporting Contact Centers, preferably in multi-tenant environments
Deep expertise in NICE inContact infrastructure and architecture
Strong understanding of VoIP, SIP protocols, and voice network protocols
Proficiency with Office 365, Microsoft Teams, and Intune MDM administration
Experience with CTI integration and advanced communication technologies is a plus
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Telecom Engineer • Durham, North Carolina, United States
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