VoIP Engineer

VirtualVocationsWorcester, Massachusetts, United States

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A company is looking for a VoIP Engineer to support and optimize their telephony infrastructure.

Key Responsibilities :

Analyze and improve call queue performance to reduce extended patient hold times and call disconnects

Utilize Clearspan OpEasy tools to generate actionable insights and improve system performance

Identify and resolve issues affecting fax transmissions across the network

Diagnose and fix problems related to handsets and gatekeeper phone systems

Required Qualifications :

Proven experience with Clearspan VoIP systems

Strong analytical and troubleshooting skills

Familiarity with call queue management and reporting tools

Experience resolving fax and handset-related issues

Ability to work independently in a remote setting

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Engineer • Worcester, Massachusetts, United States

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