Lead Medical Assistant-Internal Medicine Full Time Days

Lead Medical Assistant-Internal Medicine Full Time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits : from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

This is a Full Time, day shift position at 40 hours per week located at the Deerfield clinic. The Lead Medical Assistant reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Lead Medical Assistant provides support to physicians, nurses, and other licensed medical staff by facilitating efficient patient flow, assisting with various patient care activities, and performing related administrative functions. This role leads the work of Medical Assistants and ensures efficient patient flow through the clinic, maintains neat, clean and safe patient care areas, promotes patient satisfaction by interacting with patients in a professional, friendly manner, and safeguarding patient confidentiality.

Under the direction of the Practice Manager, this position regularly assigns, instructs and checks the work of other medical assistants, provides training and orientation of new employees, and identifies and helps resolve staff and operational issues.

Responsibilities :

• Leads the work of Medical Assistants within the practice.
• Serves as a role model and resource to clinical staff.
• Provides training and orienting to all medical assistants, and maintains training and orientation materials and records.
• Monitors and evaluates policies and procedures to suggest operational changes.
• Participates in conferences and meetings, and represents the work unit on organizational initiatives
• Ensures efficient patient flow through the site :

Escorts patient to exam room, identifies patient, prepares patient for examination

Electrocardiogram

Prepares and stocks exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments

Required : High school diploma or GED equivalent. Must meet one of the following requirements : Licensed Practical Nurse (LPN) for State of employment, Emergency Medical Technician (EMT) licensure in Illinois, or A Medical Assistant (MA) with current certification in one of the 5 eligible certification bodies : Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) through American Medical Technologists (AMT), National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT), Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA), or National Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP). Basic Life Support (American Heart Association) certification. Strong computer skills. Two (2) years relevant clinical experience.

Preferred : Bachelor's degree.