Service Sales Executive - Audio Visual Service Job at Diversified in Chicago

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Diversified partners with clients to create spaces that bring people together and keep them coming back.

How You’ll Contribute

The Diversified Service Sales Executive role is directly responsible for direct to end customer and internal channel sales for managed services offerings. The role is to sell directly to end customers and provide sales support to the larger Diversified account teams to pursue, estimate / price / quote and close service opportunities. The scope includes Support Agreements, Managed Service Contracts, and Dedicated Staffing engagements. The Service Sales Specialist must articulate offerings and product positioning to both business and technical users, identify all relevant issues of assigned accounts, and ensure customer satisfaction through all stages of the sales process. Build and maintain strong relationships throughout the sales cycle.

What You’ll Do

• Work directly with RVPs, Regional Directors and AEs in designated regions to drive service revenue
• Work with AEs with a focus on landing new service contracts
• Prospect into net new clients to drive service revenue
• Meet with clients to understand service needs, develop comprehensive service responses, and close service opportunities
• Gather vendor and sub-contractor quotes for extended warranties, site support, etc., especially for highly complex or bespoke hardware or sub-systems
• Respond to client-initiated RFPs with the relevant AE
• Raise RFIs, attend meetings, site surveys and interviews
• Put together complete RFP responses and strategize with AE on how to close the business
• Work with DGS leadership on strategic pricing
• Review calculations for client quotations, negotiate tender and contract terms, and close sales in conjunction with other sales support personnel and the Account Executive
• Provide monthly reporting to Service leadership and Regional Sales leaders
• Ensure all opportunities are tracked in CRM
• Assist with the creation of templates and documents for the Internal Knowledge Base
• Flexible schedule; respond to sales or client issues as they arise
• Provide training and produce support material for the sales effort
• Partner with AEs in searching for new clients who might benefit from company products or services
• Attend regular Operational Calls / Meetings & Business Reviews to discuss performance
• Monitor process and report performance to customers and Diversified Global Service management
• Escalation management within the customer account

Performance Measurement

What You’ll Bring

Education & Certifications :

Minimum four-year degree required or equivalent industry experience. Advanced degree or certification is preferred.

What We Offer

Along with competitive compensation, you will be eligible for the following benefits :

For more information, visit the Diversified career site or email careers@onediversified.com.

Equal opportunity employer statement : Diversified is committed to fostering an inclusive and diverse workplace. All employment is based on job requirements, qualifications, merit, performance, and business need. We do not discriminate on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. If you require a reasonable accommodation to participate in the application or interview process, please contact careers@onediversified.com.

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