Battle Creek, MI- Desktop Support Technician II

We are seekinga skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Desktop Technician will provide day to day onsite desktop support, receive inboundcalls, answer questions, troubleshoot and document steps performed to resolve challengeswith hardware, software and application issues in a ticketing system. The candidate will alsoneed to facilitate customer resolution for calls and engage their supervisors and managers toensure operational consistency across all shifts within the IT Support Center.

RESPONSIBILITIES

• Provide first / second level contact and problem resolution for customer issues.
• Work with third party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 andMicrosoft Office 2010, Cisco Jabber, and other authorized desktop application.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorizedperipheralequipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, andworkstation hardware / software.
• Broad experience of IT with basic understanding of networks, servers, audio / visual, smart devices and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibilityand teamwork. Candidate should be willing to perform other duties as assigned.

Ideal candidates must havethe following qualifications and skills.

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