Talent.com
Overnight Incident Monitor

Overnight Incident Monitor

IntegratedcoolingHerndon, VA, US
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Job Purpose / Summary

The Overnight Incident Monitor is a mission-critical member of our 24 / 7 / 365 operations center, responsible for front-line emergency monitoring and non-emergency issue coordination.

Duties and Responsibilities

Primary Role : Emergency Issue Monitoring

  • Monitor and respond to 360 Aware SOS alerts, providing immediate triage and executing workflow procedures for emergency events.
  • Track, document, and communicate incident status in real time across internal systems and stakeholders.

Secondary Role : Product Support Coordination

  • Monitor and escalate priority one service issues to on-call technical support personnel.
  • Ensure non-emergency service requests are documented and addressed according to standard operating procedures.

    • Qualifications

  • High School Diploma
  • Satisfactory Background Investigation – Security Clearance Eligible
  • Available to work permanent overnight shift rotations.
  • Preferred Candidate : Prior experience in public safety communications, emergency response, alarm monitoring, security, watch desk, and fusion center highly desirable. Military veterans and public safety professionals are strongly encouraged to apply.

    • Working conditions

    Should be willing to work in a variety of settings as needed, including overnights, weekends, and holidays.

    Estimated travel : 0%

    Physical requirements

    Prolonged periods of remaining in a stationary position at a desk and working on a computer.

    Direct reports

    None

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    Monitor • Herndon, VA, US

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