US Virtual - Technical Support Advisor - Work from Home

VXI Global SolutionsMontgomery, AL, United States

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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location : Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You'll Be Doing :

Customer Service Excellence :

Handle customer inquiries via phone, delivering tailored solutions to technical issues.
Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting :

Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication :

Connect with a diverse range of customers by adjusting your communication style to meet their needs.

Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration :

Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

What We're Looking For :

Customer Service Focus :

Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm :

A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

Resilience Under Pressure :

Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset :

Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring :

Proven experience in customer support or technical assistance , ideally in a call center setting.

Strong verbal and written communication skills.

Problem-solving abilities with a flexible, adaptable approach to challenges.

Confidence in navigating multiple software tools and systems to resolve issues.

A self-motivated attitude with effective time management skills.

What You'll Get : Competitive Pay :

$17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits :

Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks :

$25 / month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth :

Paid training to set you up for success.

Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses :

Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment :

Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

Private Workspace : A quiet, dedicated workspace with no distractions.

Ergonomics : A comfortable desk setup with all necessary equipment.

Internet : A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

Ethernet Connection : Must be hardwired; Wi-Fi is not acceptable.

Why You'll Love Working Here :

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.

Ready to Take the Next Step?

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Technical Advisor • Montgomery, AL, United States