Support Analyst

A company is looking for a Support Analyst to provide application support in the Financial Services Sector.

Key Responsibilities

Provide L3 application support for business-critical systems developed using Java and related technologies

Act as the first point of escalation for incidents, ensuring timely resolution and minimal business impact

Apply ITIL processes to deliver high-quality support services and contribute to continuous service improvement initiatives

Required Qualifications

5+ years of experience in an Application Support / Production Support role

Strong hands-on experience applying ITIL processes in enterprise environments

Solid understanding of Java, Spring Boot, Spring Batch, and Kafka for incident troubleshooting

Experience with monitoring tools (e.g., Splunk, Dynatrace)

Exposure to MongoDB or other NoSQL databases is a plus