Luxury Cruise & Guest Relations Concierge - Miami | $22-$24 / hour

Overview

Luxury Cruise & Guest Relations Concierge

Location : Miami, FL 33126 (U.S.-based)

Pay : $22.00-$24.00 per hour + eligible quarterly bonuses and incentives

Schedule : Full-Time | Flexible schedule including evenings, weekends and holidays

Languages Required : English (additional languages are a plus)

Work Authorization : U.S. Work Authorization required

About John Paul & Orient Express

At John Paul Group, part of the global ACCOR family, we believe in the power of human connection. With roots in Paris and a presence in over 40 countries, we specialize in transforming everyday moments into unforgettable experiences. Our team is made up of passionate individuals who care deeply about delivering thoughtful, personalized service.

We're proud to partner with Orient Express, a legendary brand that has defined luxury travel since 1883. From the reimagined original carriages of The Orient Express to the breathtaking Silenseas sailing yacht and upcoming hotels in Rome and Venice, Orient Express invites travelers to embrace the journey as the destination.

About the Role

We're looking for hospitality professionals who are passionate about luxury travel and delivering seamless, high-touch service. As a Luxury Cruise & Guest Relations Concierge, you'll be the trusted guide for guests embarking on extraordinary journeys aboard Orient Express Silenseas and beyond.

This is a full-time, on-site role based in the U.S., supporting guests before, during, and after their travel experiences. You'll collaborate with global teams to curate personalized itineraries and ensure every detail reflects the elegance and sophistication of the Orient Express brand.

Training & Schedule

• Training : Paid onboarding with access to global resources and mentorship
• Schedule : Full-time with flexibility to support guests across time zones
• Location : Miami, FL 33126 - 10 miles from Port of Miami

What We Offer

What You'll Do

What You Bring

Join Us

If you're a hospitality professional who thrives on creating unforgettable guest experiences and takes pride in delivering thoughtful, human service, we'd love to read your application.

Apply today and start your journey with John Paul Group and Orient Express Silenseas.

EEO — We are an Equal Opportunity Employer

John Paul values diversity and respect in the workplace. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. Persons with disabilities who may need accommodations during the recruiting process are encouraged to discuss this with the Hiring Manager.

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