California Licensed Grievance Coordinator

A company is looking for a Grievance Coordinator for a temporary 3-month contract.

Key Responsibilities

Receives and identifies grievances from various sources and reviews documentation for accuracy

Monitors and tracks grievances to ensure resolution within mandated timeframes and sends out member communications

Acts as the contact person during state audits related to grievances and compiles routine reports for stakeholders

Required Qualifications

3+ years of experience as a Service Representative or similar position

Medi-Cal experience and 1+ year as a Grievance Coordinator

Associates Degree or at least 2 years of post-high school education

Advanced skills in Word and Excel, with experience in Outlook, MS Teams, and PDF documents

Familiarity with Electronic Medical Records / Charting