Technical Customer Care SpecialistVirtualVocations • Birmingham, Alabama, United States
Technical Customer Care Specialist
VirtualVocations • Birmingham, Alabama, United States
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A company is looking for a Technical Customer Care Specialist.
Key Responsibilities
Handle routine customer questions relating to product usage
Provide technical support on issues through to resolution
Accurately log all customer information in the CRM tool
Required Qualifications
High School Diploma / GED and generally less than 2 years' experience
Ability to troubleshoot and document issues related to system performance and functionality
Ability to accommodate extended hours and flexible work schedule
Experience with CRM case logging and interaction distribution systems preferred
Automotive industry knowledge is a plus
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Customer Care Specialist • Birmingham, Alabama, United States