Client Experience Specialist- Premium Audit

Client Experience Specialist- Premium Audit

Job Locations

US

Requisition ID

JR1004484

Category

Underwriting

Position Type

Regular Full-Time

Overview

The Client Experience Specialist (CXS) reports to the Director, Client Experience and is a member of AmTrust's Client Experience team; and is responsible for external client support throughout the life of the policy. The Client Experience Specialist (CXS)'s goal is to support the Client Experience team to support Sales, Underwriting, Premium Audit and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss costs and experience modifications.

This position interacts with various internal (e.g., Sales, Premium Audit, Claims, etc.) and external stakeholders (e.g., agencies, policyholders, etc.) to facilitate resolution of service, system / technology and premium audit related issues and inquiries through timely responsiveness and effective communication. Maintains a solid understanding of AmTrust's mission, vision, and values; and upholds the standards of the organization.

• This role can be fully remote

Responsibilities

Apply knowledge and auditing skills to review / analyze previously completed Workers' Compensation audits to assist external client awareness and understanding.

Qualifications

Required :

Preferred :

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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