Talent.com
serp_jobs.error_messages.no_longer_accepting
Sales & Service Operations Manager

Sales & Service Operations Manager

Low Voltage NW, LLCSalem, OR, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Title :

Sales & Service Operations Manager

Department : Service

Reports to : General Manager

FLSA Status : Exempt

Classification :

First / Mid Offs & Mgrs.

Work Hours :

7 : 00 am – 5 : 00 pm, Monday through Friday, some weekends and evenings

Pay Scale :

$100,000 - $130,000 + incentive plan

Position Summary :

The Sales & Service Operations Manager is responsible for driving revenue growth and overseeing service operations for the company.  This role combines strategic business development, client relationship management, and operational oversight to ensure high quality repairs, installations and maintenance services.

Manage the sales and service operations of the company.  This includes overseeing the daily dispatching and efficiencies.  Other duties include customer relations, reviewing all billing and interacting with other managers concerning their sales and service needs.  Responsible for making sure that all Service Team Members are properly trained.  The Sales & Service Operations Manager is expected to handle all aspects of the sales department and to ensure the company’s monthly sales budget is achieved through proper planning and management of all incoming sales leads and other referral sources available within the company.

Required Qualifications :

  • Three years related experience and / or training in customer service, management in a service industry, or equivalent combination of education and experience
  • Knowledge of the industry is recommended but not required
  • High School Diploma
  • Valid driver’s license
  • Computer skills
  • Ability to multi-task
  • Organized
  • Advanced customer service skills

Desired Qualifications :

  • Three years related experience and / or training in sales, sales management, customer service, management in a service industry, or equivalent combination of education and experience
  • Knowledge of the Low Voltage or Electrical industry

    • Essential Functions and Responsibilities :

    Sales & Business Development

  • Develop and execute a strategic sales plan to grow services with existing clients (Monitoring clients, Annual Inspection services, and other services)
  • Identify, pursue, and close opportunities for new installations, upgrades, and service contracts.
  • Build and maintain long-term client relationships to encourage repeat business and referrals.
  • Develop and execute a strategic sales plan to target new commercial and institutional clients (e.g. property managers, facility directors, schools, hospitals, etc).
  • Prepare and deliver professional sales presentations, proposals, and bids
  • Responsible for determining and setting sales policies and pricing
  • Responsible for the results in meeting goals / plans at agreed-upon margins and GPMD of the Service department
  • Review all sales proposals daily, including lost, sold, and pending proposals.
  • Securing work for the Service department / installation department through marketing and referral generation programs.
  • Tracking sales performance, including but not limited to total sales, closing ratios, average sales, and self-generated leads.
  • Reviewing Daily Monitoring report and booking Service calls to address all alarms.
  • Establishing goals for Annual Fire Inspection sales.
  • Expand annual growth of RMR programs (Test & Inspections, Cloud-Based Subscriptions and Monitoring)

    • Service & Operations Management

  • Oversee the scheduling, dispatching, and quality control of service technicians for commercial accounts.
  • Daily review of all service work orders to review for accuracy and proper billing.  Ensure all invoices are sent to clients.
  • Monitor service performance metrics (response time, completion rate, client satisfaction) and implement improvements as needed
  • Outbound calling to ensure that Service schedules are full with billable work.
  • Manage Monitoring client alerts, Annual Inspection agreements and schedules, and warranty claims.
  • Responsible for making sure that all Service Team Members are properly trained.
  • Works closely with the other managers as necessary to coordinate effective use of labor.
  • Make sure that the Service Technician detailed the invoice thoroughly and billed correctly so that the customer understands the service rendered and that the problem was taken care of.
  • Set staffing (internal / external) training schedule
  • Establishing best practices for service department in Service Titan.
  • Performance reviews and increases
  • Assist with collections.
  • Other duties as assigned

    • Success Factors / Job Competencies :

  • Ability to adhere to all company policies and procedures.
  • Client Satisfaction Level
  • Ability to observe and account for day-to-day operations.
  • Ability to bring projects to successful completion within budget
  • Strong company culture
  • Ability to identify areas of improvement for safety.
  • Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.
  • Ability to demonstrate cooperative behavior with colleagues and supervisors.
  • Ability to keep a well-organized and clean work environment.

    • Physical demands and work environment :

    The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

    Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, bend, lift, kneel; talk or hear.
  • There will also be lifting of 75 pounds or more over your head for an extended period and potential exposure to hazardous materials.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    • Work Environment :

  • While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate.
  • The employee will be exposed to dark and confined spaces, extreme temperatures, extreme weather, and heights.

    • Performance Standards :

    Certain key business indicators will measure the effectiveness of this job description. These include the following :

  • Demonstrated ability to work independently and without direct supervision
  • Growth of the Service Department
  • Achieving the Budget revenue and gross profit goals for the Service Department
  • Customer compliments or complaints.
  • Timely resolution of customer disputes.
  • Development and training of the Service Team.
  • Expand annual growth of RMR programs (Test & Inspections, Cloud-Based Subscriptions and Monitoring)

    • Core Values :

    Indicators that will measure the effectiveness of this job description. These include the following :

  • Pride in our work
  • Be Honest and Do what you say
  • Hungry to succeed and thrive
  • Serve team above self
  • Positive attitude, no negativity
  • Company dedicated and loyalty
    • serp_jobs.job_alerts.create_a_job

    Operation Manager • Salem, OR, United States

    Job_description.internal_linking.related_jobs
    Sales Operations

    Sales Operations

    Sunrise SystemsBeaverton, Oregon, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    This ETW will be helping triage, checking multiple systems for product availability, and will be operating Client's inbox. So, they will have to know how to escalate and manage one off issues.There ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Consulting Managers

    Sales Consulting Managers

    Jobs for HumanitySalem, OR, US
    serp_jobs.job_card.part_time
    Jobs for Humanity is collaborating with Upwardly Global and with Unclassified to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Job Listing ID...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales and Account Manager

    Sales and Account Manager

    Caring for Family of CompaniesBeaverton, OR, US
    serp_jobs.job_card.full_time
    Is this you? Passionate about professional and personal excellence? Driven by an inner sense of purpose to impact others in the world? Pro-active, innovative, and dedicated expert in your own uniqu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Selling Sales Manager

    Selling Sales Manager

    Bath Concepts Independent DealersCorvallis, OR, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Selling Sales Manager About Us : .Bath Concepts Independent Dealers is a fast-growing network specializing in high-end, efficient bathroom remodeling solutions. Our success is driven by a consistent f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Applications Sales Manager - Oracle Communications Solutions

    Applications Sales Manager - Oracle Communications Solutions

    USA JobsSalem, OR, US
    serp_jobs.job_card.full_time
    Territory Sales Manager - Oracle Communications (US West).Oracle Communications is seeking an experienced Territory Sales Manager to drive enterprise Communications solution sales across key enterp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Remote Sales Representative

    Remote Sales Representative

    Altig / AO Globe LifeLebanon, Oregon
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you. A Sales Representative plays a crucial role in driving business...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Manager

    Service Manager

    CintasBeaverton, OR, US
    serp_jobs.job_card.full_time
    Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Rep (Work from home) - urgent hire!

    Sales Rep (Work from home) - urgent hire!

    Altig / AO Globe LifeStayton, Oregon
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you. A Sales Representative plays a crucial role in driving business...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Operating Room - $1,959 to $2,190 per week in Kinston, OR

    Travel Nurse RN - Operating Room - $1,959 to $2,190 per week in Kinston, OR

    TravelNurseSourceKinston, OR, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Prime Time Healthcare to find a qualified OR RN in Kinston, Oregon!.Now Hiring : RN OR - Kinston, NC. Contact us for Pay Information.Actual amount dependent upon mar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Manager

    Sales Manager

    Royal Lahaina ResortSalem, OR, US
    serp_jobs.job_card.full_time
    The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his / her market segments. He / she is also responsible for prospecting and closing on assigned acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales & Service Operations Manager (Salem)

    Sales & Service Operations Manager (Salem)

    Low Voltage NW, LLCSalem, OR, US
    serp_jobs.job_card.part_time
    Sales & Service Operations Manager.Monday through Friday, some weekends and evenings.The Sales & Service Operations Manager is responsible for driving revenue growth and overseeing service operatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Operations Manager

    Retail Operations Manager

    MichaelsSalem, OR, US
    serp_jobs.job_card.full_time +1
    Lead the operational processes to deliver sales and profits while protecting our assets.Provide a well merchandised and well in-stock store by leading and supporting inventory management processes....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Manager

    Sales Manager

    Highgate HotelsSalem, OR, US
    serp_jobs.job_card.full_time
    The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his / her market segments. He / she is also responsible for prospecting and closing on assigned acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Sales Manager

    Sales Manager

    Pacific SeafoodClackamas, OR, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet.We are an excellence-driven organization committed to being the brand of choice in the marketpl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Labor & Delivery - $2,488 per week in Stayton, OR

    Travel Nurse RN - Labor & Delivery - $2,488 per week in Stayton, OR

    TravelNurseSourceStayton, OR, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with GetMed Staffing to find a qualified Labor / Delivery RN in Stayton, Oregon, 97383!.GetMed Staffing is searching for a strong L&D RN to assist our traveler-friend...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Field Service Manager

    Field Service Manager

    Canon USABeaverton, OR, US
    serp_jobs.job_card.full_time
    Are you a natural-born leader with a passion for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialists within a dynamic environment sound ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Selling Sales Manager

    Selling Sales Manager

    BCI AcrylicSalem, OR, US
    serp_jobs.job_card.full_time
    Bath Concepts Independent Dealers is a fast-growing network specializing in high-end, efficient bathroom remodeling solutions. Our success is driven by a consistent flow of qualified leads, premium ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Manager - Regional Distribution Center - Albany, Oregon

    Operations Manager - Regional Distribution Center - Albany, Oregon

    TargetAlbany, Oregon, United States of America
    serp_jobs.job_card.full_time
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales & Service Operations Manager

    Sales & Service Operations Manager

    Low Voltage NW, LLCSalem, OR, US
    serp_jobs.job_card.full_time
    Sales & Service Operations Manager .Monday through Friday, some weekends and evenings .The Sales & Service Operations Manager is responsible for driving revenue growth and oversee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Labor & Delivery in Stayton, OR

    Travel Nurse RN - Labor & Delivery in Stayton, OR

    TravelNurseSourceStayton, OR, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with TNAA | TotalMed to find a qualified Labor / Delivery RN in Stayton, Oregon, 97325!.Travel Nurse Across America is seeking a qualified Labor and delivery RN needed fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days