Collections Coordinator

The Collections Coordinator is a critical role responsible for effectively and efficiently managing the accounts receivable process for an assigned group of payors or supported region / company.

Responsibilities

• Responsible for collecting, posting and managing patient account payments once balance is created for assigned office.
• Prepares, reviews and sends patient correspondence if necessary.
• Reviews finance charges for office per month.
• Read and research / correct denials or zero payment EOB’s for resolution
• Send bills or confirms vendor sent communication for patient responsibility for administered care
• Works with patients to arrange special payment options when necessary
• Follows and reports status of delinquent accounts. Works with Office Manager and RCM Lead to approve patients that need to be sent to collections.
• Tracks accounts receivable to identify any issues in overall office revenue cycle management
• Works to help identify patient balances for upcoming appointments.
• Ensures claims are processed accurately to secure timely payment.
• Responds to inquiries, questions, and concerns from patients regarding the status of claims in a clear, concise, and courteous manner.
• Conducts follow-up and submits reimbursement appeals for unpaid and / or inappropriately paid claims; ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts.
• Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims; actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.

Requirements

Qualifications

Benefits