Technical Support Specialist I - 1st shift

Technical Support Specialist

Shift : 1st, (5 or 6am -1 : 30pm or 2 : 30pm)

P ay : $21 / hr (Based on experience)

We're seeking a Technical Support Specialist I to join our customer-focused support team. In this role, you'll provide high-quality technical assistance to dealers, contractors, and end-users via phone and email. Your problem-solving skills will help troubleshoot and resolve electrical and mechanical issues related to our products-before, during, and after installation.

Key Responsibilities :

• Provide technical support resolution via phone and email with end-users, contractors and dealer network
• Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
• Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
• Accurately process and properly record call and email transactions utilizing computer software programs
• Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
• Assist Engineering on R&D projects both in house and in the field
• Offer technical guidance to the Parts department involving custom orders
• Travel occasionally to customer sites to resolve problems that need onsite assistance