Manager of Mid-Market Customer Success

VirtualVocationsIndianapolis, Indiana, United States

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A company is looking for a Manager of Mid-Market Customer Success.

Key Responsibilities

Lead and mentor a team of Mid-Market Customer Success Managers to drive retention and expansion outcomes

Develop scalable processes and playbooks to foster continuous improvement within the team

Collaborate with cross-functional teams to align customer needs and lead business reviews on CS initiatives

Required Qualifications

5+ years of experience in Customer Success, Account Management, or related fields, with at least 1 year in a leadership role

Proven track record of managing a CSM team and achieving retention and growth targets

Strong background in SaaS, eCommerce, or digital marketing with a data-driven approach

Experience with AI-driven Customer Success platforms or automation tools

Ability to leverage data and insights to drive customer outcomes

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