Customer Service Representative - Facilities Support

Customer Service Representative - Facilities Support

At EMS, we "Contact Center" differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

Responsibilities

The Position :

We are looking for Customer Service agents to join a fast-paced and energetic customer service team for a facilities management program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

Positions start at $16 / hr.

Must have schedule availability for 7am-4pm, one weekend day required.

Qualifications

You Will Need :

• Above average customer service skills
• Strong written and verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internet skills
• Ability to navigate between multiple computer screens / tabs
• Quick learner who enjoys using trouble-shooting and problem solving skills
• Ability to work both as an individual and as a team member

Nice to Have :

EMS Offers :