Workforce Planning Analyst
VirtualVocationsLansing, Michigan, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an Analyst, Workforce Planning.
Key Responsibilities
Generate and maintain performance reports and dashboards to track key metrics across the contact center
Analyze performance trends and provide actionable insights to improve efficiency and outcomes
Build and maintain custom and ad-hoc reports tailored to specific business needs
Required Qualifications
Bachelor's Degree or equivalent experience
2-4 years of workforce planning experience in a call center environment
Experience working with call center or operational data (Five9 preferred)
Strong experience working with data in Excel and BI tools (Tableau or similar)
Familiarity with data warehouse platforms (Snowflake preferred)
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Analyst Planning • Lansing, Michigan, United States
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