Field Service Coordinator

Service Administrator

Will provide analysis, administration, and general support to our field service team to ensure efficient operations for the benefit of our customers and Lifecycle Services. This role requires balancing customer service needs with operational efficiencies in a proactive, detailed, and attentive manner. The Service Administrator must consistently follow and support company procedures and encourage others to do the same.

Responsibilities :

• Responsible for Technical Service Payroll and Expense Submission : Review and adjust Technical Service time submitted via the web portal for accuracy, and review Technical Service expenses for compliance with policies.
• Generate and process service billing weekly, ensuring timely submission of technician expenses and time for accurate customer billing.
• Review and process time and expenses for all non-Technical Service personnel deployed in the field.
• Analyze discrepancies between service quotes, pre-paid services, and actual job expenses.
• Report on field service customer satisfaction metrics, including NPS, Financial Analysis, and Tech Utilization, to support continuous improvement activities.
• Process credit memos, investigate the reasons behind them, and provide recommendations to management to prevent future occurrences.
• Maintain and update customer account information.
• Act as backup for departmental functions such as Service Job Quoting, Field Service Scheduling, Parts Portal Maintenance, and Reception Duties.
• Communicate and meet with Lifecycle Services OEM partners and end customers visiting our facilities.
• Handle incoming phone calls according to the call handling policy and script.
• Support and assist in improving company policies and procedures.
• Ensure all customer interactions are logged in the company CRM.
• Perform any other duties required by the Manager.

Work Environment :

This role operates within an office environment with standard office equipment. The position may require occasional interaction with OEM partners and customers visiting the facilities, alongside managing phone communications. Dress code is business casual.

Monday through Friday 8am to 5pm (with some flexibility)

Pay and Benefits :

The pay range for this position is $26.00 - $30.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Elk Grove Village, IL.

Application Deadline :

This position is anticipated to close on Oct 6, 2025.