Shift Lead Supervior, Salary & Benefits, Opportunity for Growth

Max's Best Ice Cream X Best Buddies

This a unique opportunity to be a part of a new and exciting business. Max's Best Ice Cream is your local scoop shop and so much more! We are an upscale, dine-in ice cream shop featuring an inventive menu of artisanal ice cream creations. In addition to traditional scoops of ice cream, our signature offerings include extreme milkshakes, boozy shakes, unforgettable sundaes, reinvented floats and our custom frozen hot chocolate blend.

• Our Story : Max's Best Ice Cream is a family operated business. As lifelong residents of Maryland and the local community, Max's Best Ice Cream fulfills a lifelong father-son dream to open an ice cream shop. Max's Best Ice Cream is named after the family's son, Max, who has always wanted to serve "the best ice cream... in the whole entire world." We decided to get started in Bethesda first!
• Our Ice Cream : Our premium, farm-fresh ice cream is sourced from a local creamery, Vanderwende's Farm Creamery, in rural Delaware. Max's Best Ice Cream is the first shop to feature Vanderwende's ice cream in Bethesda, Maryland and the broader Washington, D.C. region.
• Our People : Max's Best Ice Cream has partnered with Best Buddies International to employ individuals with intellectual and developmental disabilities through the Best Buddies Jobs program.
• Our Community : Best Buddies is also a co-owner in Max's Best Ice Cream so a portion of the proceeds from every customer's purchase will help to further Best Buddies' work in the community.

This is your opportunity to join the team leadership and be a part of something special at Max's Best Ice Cream. Let's serve amazing ice cream and do some good... while having fun along the way!

Who We Are Looking For :

What You Will Do :

What We Offer :

Our Brand Story :

At Max's Best Ice Cream, the best is in everything we do. It's not just ice cream-it's the best. The best ingredients. The best flavors. The best sweet moments. We feature local farm-fresh ice cream from Vanderwende's Creamery. And we are more than your typical scoop shop, every detail of our extreme milkshakes, unforgettable sundaes, boozy shakes, reinvented floats and custom frozen hot chocolate blend are crafted it delight. The best isn't just what we serve-it's what we stand for. The best people. The best collaborations. The best experience. Through our partnership with Best Buddies and our dedication to community, we create a place where everyone feels welcome and every moment feels meaningful. It's a place where our team, our community, and every customer are at the heart of everything we do.

Max's is more than an ice cream shop-it's the best ice cream, served by the best people, and shared in the best way.

JOB DETAIL

TITLE : Shift Supervisor

LOCATION : Max's Best Ice Cream, 7770 Woodmont Ave, Bethesda MD, 20814

REPORTS TO : Ownership

Position Summary : A positive team player focused on producing quality ice cream creations, focused on encouraging fellow team members to do their best work, fiercely passionate about exceptional customer service and committed to maintaining an impeccably clear and orderly space for our team and guests.

Essential Duties and Responsibilities :

The essential functions include, but are not limited to the following :

Customer Service

Order Fulfillment and Transactions

Inventory and Vendor Orders

Maintain and clean and order store - both front and back of house - at all times.

Minimum Qualifications (Education, Experience, Skills)

Physical Demands and Work Environment

The work that restaurant managers do is both physically and mentally demanding. They are on their feet much of the time. Managers must work well under pressure and exercise tact and patience when dealing with employees and customers. Managers typically work over forty hours a week because the restaurant serves the public and are open six days a week, managers may work longer, irregular hours.

The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and / or move up to 25 pounds or more. Specific sensory abilities required by this job include sight, taste, smell, and hearing.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock. The noise level in the work environment is moderate to loud.