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Project Manager(IVR and Chat Deployment)

HIGH BRIDGE CONSULTING LLCAtlanta, GA, US

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Job Description

Our client is a Fortune 500 financial and payments technology company, and leads the industry in innovation, scale and service.

They are now looking to add to the their team and are looking to hire a "Project Manager III " . This role will be 100% Remote.

The candidates should ideally :

Have experience working with IVR deployments, Chat deployments, or both. Both being preferred, but not required. At least one will be a plus.
Have experience working with Genesys Cloud, Salesforce as a CRM, or both. Both being preferred, but not required.
Have experience working with technology teams and multiple lines of business to coordinate identifying next steps, flushing out gaps as new discoveries are made, and ensuring calls are scheduled, and task owners are identified.
Demonstrates a high level of agency. Is able to self-start and raise issues / blockers to leaders as they come up.
Create and update project plans and RAID logs for in-flight projects

We have regular weekly touchpoints that cover the overall program. During the ramp up, we will also plan to do a daily stand-up to ensure they have adequate support to be successful in the role. There are existing working sessions and project-specific calls that are currently in-flight that will be shared with the PM to first join, and then to take over.

Manages all aspects of large scale and complex projects or initiatives from initiation to delivery, so the projects are completed on time, with quality, and within budget.

Designs, communicates, and implements an operational plan for completing a project, and monitors progress and performance against it. Identifies, resolves, or escalates issues in order to minimize delays.

Facilitates and manages the analysis of project requirements, identifies and understands the cost estimates, resources, and time required to complete the project(s), and ensures project goals and requirements are met within time, cost, and quality parameters.

Acts as a liaison with other areas in the organization to secure specialized resources and contributions for the project.

Conducts project meetings, and prepares regular reports to communicate the status of the project within and beyond the project team.

Works with stakeholders and identifies and establishes priorities, allocates tasks, and coordinates project staff to meet project targets and milestones and ensures project is delivered to the internal and / or external client's satisfaction.

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Deployment Project • Atlanta, GA, US