Repo Remarketing & Insurance Specialist

Lead Specialist

The Lead Specialist is responsible for overseeing the financial and administrative processes when a borrower's consumer or commercial collateral is deemed a total loss by an insurance provider. This role involves handling both inbound and outbound calls related to total loss secured accounts, while actively managing tasks across the repossession, remarketing, and insurance teams. As an evolving position, it also includes participating in projects, adapting to new procedures, and supporting the development and implementation of updated processes. This position is part of the repo team and could involve supporting other established processes in addition to the projects etc..

Essential Job Functions :

• Place / receive calls via the telephone.
• Add, change, and delete information in multiple file screens within multiple collection systems.
• Comply with all policies and procedures as outlined in operating instructions.
• Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E. : modifications, bankruptcy, skip-tracing, etc.).
• Collaborate with insurance carriers, internal departments, and third-party administrators to process claims.
• Meet minimum individual and departmental goals and service level agreements.
• Adhere to Federal Regulatory requirements regarding debt collections.
• Participate in procedure reviews and updates, ensuring alignment with operational and compliance standards.

Required Qualifications :

Preferred Qualifications :

Competencies / Skills :

Compensation and Benefits :

This position is eligible to earn a base hourly rate in the range of $20 to $24.00 per hour depending on location and job-related factors such as level of experience.

For a list of benefits for which this position is eligible, please click

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