Fitness Coordinator-PT - Requisition #153262

GENERAL SUMMARY

The fitness coordinator will promote and maintain the utmost integrity and the highest caliber of customer service to all guests within the pool and spa area. The primary responsibility of the fitness coordinator is to provide quality fitness programs designed to meet the needs of guests. The fitness coordinator will manage and schedule fitness programs to ensure guest satisfaction and compliance with applicable health, safety, and hygiene standards.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards and Core Value established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Understand and adhere to department policies and procedures, embrace company and department culture, and take pride in the resort and amenities.
• Maintain a positive, enthusiastic attitude while embracing the company core values.
• Work with safety as a priority, and follow department and company safety standards.
• Be aware of guest experience at all times, smile, make eye contact, and communicate professionally.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction while anticipating their needs.
• Accurately assist guests with fitness and individual / group class check-in and ensure proper facility orientation is communicated.
• Be readily available to schedule and train personal training and group classes.
• Actively assist in class schedule development and participate in product demos.
• Attend required meetings and / or training classes and incorporate new knowledge gained into daily work practices.
• Have a full understanding of all exercise equipment and proper operations.
• Possess knowledge of injury prevention and rehabilitation.
• Ability to instruct and teach individuals and / or group classes.
• Develop and engage curriculum for guests to attract and entice their interest and loyalty as well as the local community.
• Effectively communicate with peers and leadership team and ensure all pertinent information is shared.
• Be knowledgeable on industry trends, classes offered, and have the ability to self-market personal training to maintain sales.
• Be vigilant with exercise techniques, ensuring safe usage of all equipment and fitness area while offering assistance as needed.
• Consistently circulate the area to ensure the cleanliness of the fitness center and replenish and restock amenities per department guidelines.
• Ensure all maintenance and equipment challenges are reported in a timely fashion to the spa leadership team.
• Maintain a professional appearance and demeanor.
• Ensure a safe and healthy environment exists for exercising.
• Arrive to teach class in advance of the scheduled time to greet participants, answer questions, and address concerns.
• Dress appropriately for teaching exercise classes.
• Arrive well-prepared, with music cued and routine thought out.
• Share educational information with class participants.
• Teach classes with energy and enthusiasm.
• Motivate class participants to the best of your ability.
• Note new participants and share basic exercise information with them.
• Keep up-to-date on safety and fitness trends.
• Ensure that class areas are clean and set according to procedures.
• Other duties as assigned.

ACCOUNTABILITY : The Fitness Coordinator does not have supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE / TRAINING / EDUCATION : A High school diploma or general education degree (GED); and at least two years of related experience and / or training; or equivalent combination of education and experience is preferred to successfully perform this job. A minimum of two years personal training experience in a demanding high volume fitness center is preferred.

COMMUNICATION SKILLS : This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

MATHEMATICAL SKILLS : This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. This position also requires the ability to apply concepts of basic algebra.

REASONING ABILITY : This position requires logical and calm thinking, and the ability to apply common sense when executing written, oral, or diagram instructions, all while maintaining order to ensure our guests' safety. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

SKILLS / ABILITIES :

OTHER QUALIFICATIONS :

J-18808-Ljbffr