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Job Description

Job Description

Company Summary

ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.

Job Summary

You will play a crucial role in ensuring a seamless dining experience for our guests and supporting the restaurant’s administrative functions.

What You’ll Be Doing (Key Responsibilities)

Respond to phone calls and inquiries made from guests interested in making dining reservations at Zuzu.

Manage reservation book system to accurately record and organize guest bookings.

Collaborate with the Events Team to provide them with timely updates on event inquiries and reservations.

Ensure that all guest interactions are handled with the utmost care and attention to detail.

Organize training materials.

Assist the Management team in day-to-day administrative tasks, such as scheduling, filing and record keeping.

Assist in maintaining and updating menus, ensuring accuracy and consistency.

Monitor inventory levels for food and beverage items and communicate restocking needs to relevant team members.

Utilize Restaurants 365, inputting invoices, understanding COGs, and assisting with counts monthly.

Assist in conducting regular inspections to ensure the cleanliness and safety of food and beverage areas.

Performs other related duties as assigned.

What We Expect of You

At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! We seek someone that is looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.

Your success with us requires these qualifications :

High School Diploma or equivalent; relevant coursework or certifications in hospitality or administration is a plus.

Proven experience in administrative roles, preferably within the food and beverage industry.

Proficiency in using Microsoft Office and office equipment.

Impeccable organizational skills and attention to detail

Excellent written and verbal communication skills

Passion for delivering exceptional guest experiences

Adaptability and flexibility in a fast-paced, growing environment

Working Conditions : This is a part-time position. Flexibility in working hours, including weekends and holidays may be required.

Competitive Salary and Great Benefits

Dental insurance

Health insurance

Vision insurance

Employee Discount

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This position is regularly required to stand, reach, bend and lift heavy objects. The noise level in the work environment is typically high.

Stamina and Endurance : Ability to stand, walk, and move for extended periods during shifts, often in fast-paced or busy environments.

Strength : Capability to lift and carry heavy objects, such as luggage, equipment, or cleaning supplies, typically weighing up to 50 pounds or more.

Manual Dexterity : Skill in handling a variety of tasks, such as cleaning, carrying items, or assisting guests with luggage.

Mobility : Ability to bend, stoop, kneel, climb stairs, and reach in order to perform various tasks throughout the facility.

Good Vision and Hearing : Necessary to observe guests entering the restaurant, respond to customer needs, and communicate clearly with staff and patrons.

Strength : Ability to carry menus, help rearrange seating or assist with light cleaning tasks if needed.

Calm Under Pressure : Ability to maintain composure and professionalism in a fast-paced, sometimes hectic environment, especially during peak hours.

Polished Appearance : While not purely physical, maintaining a professional and well-groomed appearance is often required for interacting with guests in a front-facing role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.