Lead Teller

Lead Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Lead Teller within PNC's Retail organization, you will be based in North Wildwood, New Jersey. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Lead Teller will :

• Coach, mentor and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coach, mentor and lead tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coach, mentor and lead tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coach, mentor and lead tellers by example with clear communication skills, transaction handling and problem resolution processes. Assist the Branch Manager in performance management and new hire selection processes.
• Coach, mentor and lead tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC employees are expected to be :

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.