IT Support Engineer (Managed Services Provider)

Overview

Job Description. Salary : $45,000 - $60,000 / yr.

Position Summary : This Tier 1 Systems Engineer role will be responsible to provide direct support to our clientele within various industries. Responsibilities will include maintenance, troubleshooting, and diagnosing a range of issues from workstation to network levels. Successful hires will be a part of a talented team with superb technical competency supporting mission critical infrastructures and to provide enterprise class IT solutions and customer service. We are seeking high quality, self-motivated candidates that are active thinkers with excellent multitasking & problem-solving skills to join our growing team.

Essential Duties

• Participate in daily ticket workload supporting issues related to our clients core business solutions, such as, WAN / LAN connectivity, printers, workstations, installations, Outlook / email issues, etc.
• Setup laptop and desktop builds, application installation, encryption process, hardware & software troubleshooting
• Utilizing the remote monitoring and management system : execute agent scripts, respond to alerts, monitor dashboard, and periodic clients network reviews
• System documentation upkeep for all client environments in TLG\'s Knowledge Base
• Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Install, configure, test, maintain, and monitor client workstation related hardware and software
• Traveling to client sites will also be required as needed to resolve issues that cannot be resolved remotely and break / fix issues
• A flexible schedule will be periodically required for on-call (after-hours) support rotation, client projects, maintenance windows, etc. that occur after hours and / or on weekends

Qualifications

Technical Skills Desired

Certifications Desired

Additional Requirements

Salary : Commensurate with experience ($40,000-$60,000 per year)

Benefits

Hybrid Working Model

Schedule

Education

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